Notice: the previous website may be found at  https://archive.esteemsoft.com.my. Some of the information are still being migrated from archive.esteemsoft.com.my.

ESTEEM INNOVATION (ASIA) SDN BHD
Company No.: 201201001279 (974803-A)

SST ID: B16-1809-32001131

Contact us

Esteem Pricing and Maintenance

Esteem Innovation staff is ready to answer your enquiry(s) regarding acquiring Esteem license(s) and its pricing
Monday to Friday 8:30 AM to 5:30 PM (GMT +8) except public holidays.

Contact your designated representative to hear about the latest products, training, upgrade options and

prices, and more. If you have technical question(s) or challenge(s), please contact Technical Support and we will get back to you within 24 working hours.

In your message, please include your name, company name, contact number, and a brief description of your enquiry, to ensure that your request is handled promptly.

Esteem Pricing and Maintenance
Email
Phone
Fax

Joshua Tiong
(Malaysia Esteem Sales Department)

Address: 
7A, JALAN KENARI 10, BANDAR PUCHONG JAYA, 47100 PUCHONG, SELANGOR

WhatsApp:

+601-11070 2137
+603-8076 2677

(Singapore Esteem Sales Department)

Address:
138 Robinson Road #02-26, Singapore 068906

+65-6408 9667
+65-6399 3699


Esteem Technical Support
Email
Phone
Fax
Esteem Technical Support (Malaysia)
WhatsApp:
+603-8076 2677
Esteem Technical Support (Singapore)
+65-6408 9667
+65-6399 3699



Technical Support

On your Esteem application: online and print documentation are provided to enable you to work independently and for self-help.


Have technical question(s) that you cannot find the answer with our provided online resources? please contact our Technical Support department.

Esteem technical support is covered under Esteem license software maintenance(s), which is renewable with a paid subscription/software maintenance renewal.

Esteem Software Maintenance Benefits include:

Dedicated technical support, including remote support via Esteem TeamViewer 12.

Esteem TeamViewer 12 can be downloaded from Esteem Download Center.

(Have technical enquiries? Please email us at support7@esteemsoft.com.my or WhatsApp us at +603-8076 2788)

Software updates and upgrades to enhance the stability and performance of your Esteem software.

Complimentary online training resources to help you maximize productivity with Esteem Integrated Total Solution Software.


15-Day Emergency Cloud License: As a contingency plan, this temporary license ensures uninterrupted access to Esteem software in case your company encounters issues with its Esteem dongle(s). This allows you to maintain seamless operations while we work to resolve the issue with your physical dongle. When necessary, license duration will be extended based on the severity of the issue or unexpected delays in resolution.

We provide technical support for the following that you might encounter👇

  • Esteem installation/access and
Esteem modeling, analysis, design, detailing, and costing solution

Information to Provide

When contacting Technical Support via phone or email, please provide the following information below👇 for the fastest possible service:


Esteem Installation and Access

  • Your name, company name, and phone number
  • Esteem software version
  • Types of operating system
  • A brief description of the current challenge(s) that you are encountering
  • Exact wording of any messages displayed when you encountered the problem (a screenshot would be helpful)
  • Steps taken to resolve your current challenge(s) 
    (Only Recommended if you have done that and to have a quicker troubleshooting)
  • Please also email us the following folder, if they can be found:
    • e.g. "C:\Documents and Settings\User\Application Data\Esteem\Esteem ULOCK\Error"

    Esteem Modeling, Analysis, Design, Detailing, and Costing Solution

  • Company name
  • Brief description of your inquiry/issue
  • Your zipped Esteem backup file regarding your challenge/issue (without analysis/design) to support7@esteemsoft.com.my.
  • To share your zipped Esteem backup file👇
  • On your Esteem toolbar, go to File>Backup>Send as Attachment and select "No" when the "Backup Options" dialog box appears.

    Note: Send as Attachment function might not work if your pc does does not have a default email application. If you encounter this challenge: please use the Create New Backup option instead. Once the backup file has been saved, you can manually attach it to an email using your preferred email.
  • You can set your default email application by using your Windows in-build Settings application.

  • Modes of Support

    Get our supports, list of FAQs, etc. at

    Official website: https://www.esteemsoft.com

    Official Email: support7@esteemsoft.com.my

     Official WhatsApp: +603-8076 2788 

    • Remote Support

    Note: Esteem TeamViewer 12 Remote Support is only valid for Esteem license(s) under software maintenance..

    Access Esteem TeamViewer 12 through your Esteem Software Installation folder, which is expected to be in C:\Program Files\Esteem

    e.g. 👇 (as per red highlighted)




    To access the Esteem TeamViewer 12 location: go to the Esteem Software file path [the file path can usually be found by either 1) going to the context menu of your Esteem application > properties or 2) through left click once on your Esteem application and then using the shortcut key Alt + Enter]

    e.g. 👇 (as per red highlighted without the quotation marks)


    From your Esteem TeamViewer 12 please share your unique id and password to support7@esteemsoft.com.my or WhatsApp to +603-8076 2788 along with your name and company name.


    Note:

    Confidential information has been grayed out



    Esteem TeamViewer 12 Possible Error




    Windows 7 Possible Solution

    Turn off the ipv6 on their internet properties. Please refer to the link below for further information:
    https://support.surfshark.com/hc/en-us/articles/360021234719-How-to-disable-IPv6-on-Windows-7


    Windows 10 and 11 Possible Solution:


    1. At Network Connections in Control Panel (Control Panel\Network and Internet\Network Connections)

    right click Ethernet or Wifi adapter that is being used for internet connection and select 'Properties' in the context menu

    In the ‘Properties’ window: Please make sure IPv4 is checked (as per green highlighted) and IPv6 is unchecked (as per orange highlighted) then click 'OK'


  • ABOUT  |
  • PRICING  |
  • CONTACT

    • 7A, Jalan Kenari 10,

    Bandar Puchong Jaya,

    47100 Puchong,

    Selangor, Malaysia


    Tel/WhatsApp: +603 8076 2788

    Legal Notice | Privacy Policy

    All rights reserved. 2025 Esteem Innovation (Asia) Sdn Bhd