On your Esteem application: online and print documentation are provided to enable you to work independently and for self-help.

Have technical question(s) that you cannot find the answer with our provided online resources? please contact our Technical Support department.

Dedicated technical support, including remote support

Remote Support Application(s) can be downloaded from Esteem Download Center.

(Have technical enquiries? Please email us at support7@esteemsoft.com.my or WhatsApp us at +603-8076 2788)

Software updates and upgrades to enhance the stability and performance of your Esteem software.

Complimentary online training resources to help you maximize productivity with Esteem Integrated Total Solution Software.

15-Day Emergency Cloud License: As a contingency plan, this temporary license ensures uninterrupted access to Esteem software in case your company encounters issues with its Esteem dongle(s). This allows you to maintain seamless operations while we work to resolve the issue with your physical dongle. When necessary, license duration will be extended based on the severity of the issue or unexpected delays in resolution.

We provide technical support for the following that you might encounter👇

• Esteem installation/access and

When contacting Technical Support via phone or email, please provide the following information below👇 for the fastest possible service:

Esteem Installation and Access

1. Your name
2. Company Name
3. Types of operating system
4. A brief description of the current challenge(s) that you are encountering
5. Exact wording of any messages displayed when you encountered the problem (a screenshot would be helpful)
6. Steps taken to resolve your current challenge(s) 
   (Only Recommended if you have done that and to have a quicker troubleshooting)
7. Please also email us the following folder, if they can be found:
e.g. "C:\Documents and Settings\User\Application Data\Esteem\Esteem ULOCK\Error"

Esteem Modeling, Analysis, Design, Detailing, and Costing Solution

1. Your name
2. Company Name
3. Brief description of your inquiry/issue
4. Your zipped Esteem backup file regarding your challenge/issue (without analysis/design) to support7@esteemsoft.com.my.

To share your zipped Esteem backup file👇
On your Esteem toolbar, go to File>Backup>Send as Attachment and select "No" when the "Backup Options" dialog box appears.

Note: Send as Attachment function might not work if your pc does does not have a default email application. If you encounter this challenge: please use the Create New Backup option instead. Once the backup file has been saved, you can manually attach it to an email using your preferred email.

You can set your default email application by using your Windows in-build Settings application.

Modes of Support

Get our supports, list of FAQs, etc. at

Official website: https://www.esteemsoft.com

Official Email: support7@esteemsoft.com.my

Note: Esteem Remote Support is only valid for Esteem license(s) under software maintenance.

E.g. From your Esteem TeamViewer 12 please share your unique id and password to support7@esteemsoft.com.my or WhatsApp to +603-8076 2788 along with your name and company name.

Note:

Confidential information has been grayed out

To access Remote Support on your Esteem Integrated Total Solution Software👇
On your Esteem toolbar go to > Help > Remote Support


If you are unable to access your Esteem Software, you are able to access the Esteem Teamviewer 12 please use these step(s) below👇

1) Access Esteem TeamViewer 12 through your Esteem Software Installation folder, which is expected to be in C:\Program Files\Esteem

e.g. 👇 (as per red highlighted)

To access the Esteem your remote support application location: Open the file location of your Esteem software application (as per red highlighted in the enclosed below). Access your Esteem Software Properties by using 1) the context menu (or right-click menu) of your Esteem application > properties or 2) use the shortcut key Alt + Enter] after you have click on your Esteem application.

e.g. 👇 (as per red highlighted without the quotation marks)

2) Download Esteem Remote Support Application from your account at Esteem Download Center. 
E.g. In your account go to Installation Prerequisites on the navigation bar > Esteem TeamViewer QS (as per red highlighted)

Note: confidential information has been grayed out

Windows 7 Possible Solution

Turn off the ipv6 on their internet properties. Please refer to the link below for further information:
https://support.surfshark.com/hc/en-us/articles/360021234719-How-to-disable-IPv6-on-Windows-7

Windows 10 and 11 Possible Solution:

1. At Network Connections in Control Panel (Control Panel\Network and Internet\Network Connections)

right click Ethernet or Wifi adapter that is being used for internet connection and select 'Properties' in the context menu

In the ‘Properties’ window: Please make sure IPv4 is checked (as per green highlighted) and IPv6 is unchecked (as per orange highlighted) then click 'OK'